Reviews

Thank you so much Shirley for your kind words!! We take great pride in providing this kind of service with every customer, it's wonderful to hear that we accomplished this with you. We look forward to continuing to work with you in the future for your auto repair needs! All The Best, Sarah Whittemore (Co-Owner)

Thank you for your feedback, Althea. We understand that you’re frustrated that the lights were not all repaired, but we want to clarify that our charges reflect the diagnostic time and approved work performed—not simply the number of parts replaced. And the general labor charge included the requested removal of plow components. Our technician spent nearly two hours diagnosing the KC light issue and installed a fuse as part of that process. Electrical diagnostics can require significant time to properly trace and test a system, even when the eventual repair is not immediately successful. The diagnostic charge covers that professional time and expertise, along with our technician's detailed notes about what is needed to replace the remaining lights that did not work. Hopefully those notes are helpful to whomever you have finish the repairs to your KC lights that need to be replaced due to corrosion and water damage. Our oil change pricing also reflects the quality of the service and products we provide being a Napa Auto Care Center. We understand that there are lower-cost, drive-through options available, but our pricing is based on the level of service we provide and is not intended to compete with quick-lube pricing. It also includes with every vehicle, our comprehensive digital vehicle inspection report, we hope this report is helpful to you in any future repairs and maintenance you have done on your vehicle. We also would like to say that we stand behind the work performed, the pricing charged, and believe our team’s time and expertise should be fairly compensated. We were happy to discuss this all with you when our service advisor spoke with you over the phone throughout your appointment process and after. We understand that while we are not the best fit for what you are looking for in an auto repair shop, we hope you find one in our area that is. We wish you all the best and safe travels, Sarah Whittemore (Co-Owner)

Thanks for the 5-star review, Harley! We're thrilled to hear that you had a great experience with our team. Providing straightforward and efficient service is what we aim for, so we're glad that we hit the mark. Please don't hesitate to reach out if you need any further assistance. All The Best, Sarah Whittemore (Co-Owner)

Thank you so much David for taking the time to give us this five star review, we really appreciate it! We know you have quite a few options in our area so it's wonderful to hear you were so happy with your service and pricing, this is what we aim for! We look forward to working with you again in the future and wish you safe travels! All The Best, Sarah Whittemore (Co-Owner)

Thank you for trusting your truck to us Al! We understand the importance of quick and efficient service, especially during emergencies. We're delighted to hear that we met your expectations. Should you need any further assistance, please don't hesitate to reach out! All The Best, Sarah Whittemore (Co-Owner)

Thank you for your positive review, Sharon! We're thrilled to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're here to help whenever you need us. We look forward to serving you again in the future! All The Best, Sarah Whittemore (Co-Owner)

Thank you for taking the time to leave such a kind review! We are thrilled to hear that you had a positive experience at Burke Garage and that our team took great care of you and your car. We pride ourselves on providing excellent service and it's always nice to know that our efforts are appreciated. We hope to see you again in the future! All The Best, Sarah Whittemore (Co-Owner)

Thank you, Amanda-Jean, for your glowing review! We pride ourselves on providing fast and efficient service, so it's wonderful to hear that we met your expectations. We know how valuable your time is, and we aim to make your experience as convenient as possible. We look forward to serving you and your son again in the future! All The Best, Sarah Whittemore (Co-Owner)

Thank you for the fantastic review Wade! We are thrilled to hear that you had a great experience with us. Providing exceptional service in a timely manner is always our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Take care Wade! All The Best, Sarah Whittemore (Co-Owner)